Shipping & Tracking - FAQs

  1. What Are The Available Delivery Options And Rates?

    We currently deliver via DHL Express with order tracking services. Free delivery is available for orders above A$200. Otherwise there will be a shipping fee of A$30 incurred.

    Note: All orders are currently shipped out of Singapore.

    *Please note that delivery may take longer during sale events.

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  2. Does my order come with a guaranteed delivery date?

    Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.

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  3. How Can I Track My Order Status?

    Once you’ve signed into your account, you can view your order status in My Orders under My Account. Your order status is reflected next to your order number.

    If you opt for guest checkout, you will not be able to view your order status.
    For further assistance, please contact us at support.au@mbt.com.

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  4. I Have Not Received My Package, What Should I Do?

    If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order using the given DHL tracking number.
    For further assistance, please contact us at support.au@mbt.com.

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  5. Can I change my shipping address after my order has been dispatched?

    Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent.

    Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.

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  6. Where does MBT ship to?

    MBT currently ship to Australia, Hong Kong, Indonesia, Malaysia, Philippines, Singapore, South Korea and Taiwan.

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  7. My location is not on the list of delivery destinations, can I still place my order?

    Unfortunately, we do not deliver to locations that are not listed above.

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  8. Do I have to pay duties and taxes?

    For delivery within Singapore, the local sales tax (GST of 7%) is automatically applied to your order in accordance with Singapore’s tax regulations. You are not required to pay for any additional costs.

    For delivery out of Singapore, you may be required to pay for import duties according to customs' rules and regulations in your country.

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  9. Can I request for a tax refund?

    We do not accept tax refunds for purchases made at MBT.COM

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