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Masai International Pte Ltd and its affiliates (collectively, the "Company") are committed to protecting your privacy. This Privacy Policy explains our information gathering and dissemination practices. Please contact Company as described at the end of this Privacy Policy should you have any questions or concerns regarding this Privacy Policy. By interacting with the Company, you consent to our use of information that is collected or submitted as described in this Privacy Policy.

For purposes of this Privacy Policy, the term "website" includes this website, our e-commerce site, and all mobile applications.

Company may modify the Privacy Policy at any time. Any such modifications will be effective upon posting. If you continue to use the website, said use constitutes your acceptance of the Privacy Policy and any updates. The Privacy Policy is incorporated into and is subject to the Terms of Use.

1. Which Information Does Company Collect?

We collect personal information about you to deliver the products and services that you request and to help improve your experience.

Information You Give Us

We collect personal information from you in a variety of ways when you interact with Company through our website and other social media. Some examples include when you:

Create an account on our website;
Place an order or make an online purchase from us;
Conduct a transaction where we collect information, including when required by law;
Request customer service or contact us;
Submit a Company related story, testimonial, rating or review, participate in any live chat session, comment on any blog posting, or provide other content that may be posted on the website or any of our social media sites;
"Follow," "like" or otherwise connect with us on any of our social media pages; or
Otherwise submit personal information to us along with any related content of the communication.

Personal information is information that identifies you or is reasonably linked to you. The personal information that we collect may include contact and payment information such as your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide to us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.

Information from Other Sources

We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud.

Automated Information Collection

We receive and store certain types of information when you interact with our website, social media pages, emails, and online advertising. Our purpose is to allow the website to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:

We may collect technical information such as your internet protocol address, your device operating system and browser type, the address of a referring website, if any, and the path you take through our websites. We use this information to analyze trends, administer the website, track users' movements, and gather broad demographic information for aggregate use. We do not link IP addresses to your personally identifiable information. We can and will use IP addresses, however, to identify a user when we feel it is necessary to enforce compliance with our terms and conditions or to protect our service, the website, customers or others.
We may use "cookies" to recognize you as you use or return to our website. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive. Most browsers are initially set up to accept cookies. You can usually set your browser to refuse cookies or indicate when a cookie is being sent. If you refuse cookies, you may not be able to use some of the functionality of the website. The website's advertisers and other partners may also use cookies in connection with the services and websites to which our website links. Company does not control these cookies.
We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.

2. Who Collects My Information?

Company collects the information described above via our website and social media pages. In the case of any third party features such as advertising, co-branded areas or links to other websites, such third parties may also collect information. We recommend that you review the applicable privacy policies of these third parties before providing personally identifiable information. Company is not responsible for any actions or policies of such third parties.

3. How Does Company Use My Information?

Company uses your information to offer and provide our products and services and to support our core business functions. Some examples include:

To fulfill your requests for products and services and communicate with you about those requests;
To register and service your account;
To provide customer service and alert you to product information;
To help us improve and customize our service offerings, websites, social media pages and advertising;
To send you information about our products, services, and promotions; and
To protect the security or integrity of our website and our business.

To accomplish these purposes, we may combine personal and non-personal information we collect with offline information, including information from third parties. We may transfer or disclose your information to affiliates for these purposes.

4. Does Company Disclose My Information Outside of Company?

Company does not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.

Service Providers

We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and our website. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Company maintains facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.

We may also use foreign facilities to process, store or back up electronic information. As a result, you hereby consent to us transferring your personal information to overseas facilities for such purposes.

Legal Requirements and Protection of Our Company and Others

We may disclose your information in other special circumstances, including when the sharing is necessary to protect Company, our customers, our employees, or any other person, or where otherwise required by law. Company may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.

Business Transfers

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Company or as part of a corporate reorganization or stock sale or other change in corporate control.

5. How Does Company Secure My Information?

Securing your information is a Company priority, and we use reasonable security measures to help protect the confidentiality of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us.

Online Protections

Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet.

Hard Copy and Electronic Storage Protections

Personal information that is maintained in our offices is subject to physical, administrative, and technical controls as well. Hard copies of sensitive personal information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable.

Payment Information

We protect payment card information we collect during transactions. We comply with industry standards that require safeguards for handling and securing customer information, including using secure networks; encryption or other protection of cardholder data; physical and technical access controls; monitors and tests of security systems; and information security policies.

Privacy of Children Online

Our website is not geared towards children. In order to protect the privacy of children, the Company website and social media pages do not knowingly collect personal information from children under the age of 13 without prior parental consent. Please contact us if you believe we may have collected information from your child, and we will work to delete it.


Our website and social media pages may provide links to other websites owned or operated by third parties as a convenience to our visitors. We have no control over linked sites and make no representations about any content or material available at these locations. We are not responsible for the content of those sites. Links are not intended to imply sponsorship, affiliation, or endorsement. Such linked sites may have privacy policies that differ from this Privacy Policy. The terms of this Privacy Policy do not apply to any third-party websites that are accessed from links found on our website or social media pages.

6. How Can I Manage the Use of My Information?

Marketing Preferences

We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, and new product announcements. We use the following standards for marketing communications:

We use an opt-in standard for phone and text messages. We also use an opt-in standard for sharing personal information with third parties for marketing purposes. Opt-in means we will only conduct the activity with your express consent.
We use an opt-out standard for email or for other communications like mail. Opt-out means we consider your consent is implied but will stop the activity on your request.

You can provide us with your marketing preferences by visiting Contact Us, which also allows you to update or change your preferences about receiving marketing materials at any time. Or you may contact us as described below.

If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests.

Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.

Online Operations and Advertising

You may exercise choices related to our online operations and advertising. For instance, you can choose to browse our website without accepting cookies. Please know that cookies allow us to recognize you from page to page, and they support your transactions with us. Without cookies enabled, you will still be able to browse our website but may not be able to complete a purchase or take advantage of certain website features.

7. How Can I Access and Update My Information?

Company takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:

If you have created an account on our e-commerce website, log into your account. Once you do, you will be able to enter and update your own contact information and payment information.
Contact us as described at the bottom of this Privacy Policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if reasonably available unless it infringes on the privacy of other individuals and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make changes you request or will provide an explanation of which actions we will be able to take with regard to the request.
If you need help accessing your information related to a service provided by a third party, we will assist you by referring you to the third party. Please contact us as described below.

8. How Does This Privacy Policy Apply to California Residents?

Under California law, California residents who have an established business relationship with Company may opt out of Company disclosing personal information about them to third parties for their marketing purposes. If you do not want Company to disclose information to other companies for their marketing purposes, and/or you do not want to receive marketing from Company, please contact us as described below to opt out.

9. What If I Am An International Customer?

If you are visiting our website from a location outside of the United States, you may be connected to servers located within the United States or in other countries whose data protection laws may not be equivalent to the laws in your country of residence. By providing your information to us, you are consenting to the transfer of your personal information to facilities located outside of your country of residence and understand that your information will be stored and processed in accordance with U.S. law.

10. Is the Privacy Policy Subject to Change?

Yes. Please check our Privacy Policy periodically for changes. We will post the date it was last updated at the bottom of the Privacy Policy.

11.How Can I Contact Company?

Please contact us here




Masai International Pte Ltd 及其關係企業(統稱為「本公司」)致力於保護您的隱私權。本隱私權政策說明我們的資訊收集和散播做法。若您對於本隱私權政策有任何疑問或疑慮,請如本隱私權政策最後所述,與本公司聯繫。當您與本公司互動時,即表示您同意我們如本隱私權政策所述,所收集或提交的資訊。就本隱私權政策的目的而言,「網站」一詞包括本網站、我們的電子商務網站以及所有行動應用程式。本公司得隨時修改隱私權政策,任何該等修改將於公布後立即生效。若您繼續使用網站,該等使用即構成您接收本隱私權政策與任何更新,本隱私權政策加入並受使用條款之規範。


1. 本公司會收集哪些資訊?





我們不會將 IP 位址連結至您個人可識別的資訊,然而,若我們認為有必要執行符合我們條款與條件的措施,或保護我們的服務、網站、客戶或他人,我們可以並將使用 IP 位址。

我們得在您使用或回到我們的網站時,使用「cookie」識別您,此舉可讓我們為您提供連續、更個人化的購物體驗。cookie 係網站或電子郵件可能儲存到您的瀏覽器或硬碟上的小型文字檔,大多數瀏覽器的初始設定皆為接受 cookie。您通常可將您的瀏覽器設為拒絕 cookie,或指出何時傳送 cookie。若您拒絕 cookie,您可能無法使用網站的某些功能。網站的廣告商及其他合作夥伴亦可能使用與服務和我們網站連結之網站相關的 cookie,本公司並未控制這些 cookie。

我們亦得使用 Web 指標,指標可讓我們知道是否瀏覽過某個網頁、開啟過電子郵件,或我們網站及其他網站上的廣告橫幅是否有效。


2. 誰會收集我的資訊?



3. 貴公司如何使用我的資訊?



4. 貴公司是否會在公司外揭露我的資訊?






5. 貴公司如何保護我的資訊?

保護您的資訊係屬本公司第一要務,而且我們採用合理的安全性措施,協助保護個人資訊的機密性。不幸的是,透過網際網路傳輸的資料無法保證 100% 安全。因此,儘管我們努力保護您的個人資訊,仍無法保證您傳輸給我們的任何資訊的安全性。

線上保護:您的帳戶資訊受您用來存取您的線上帳戶之密碼保護,請勿外洩此密碼。我們亦採用安全通訊端層 (SSL) 技術,若您的瀏覽器具備 SSL 技術(大部分瀏覽器皆具備),您的帳戶資訊在透過網際網路傳輸時將會受到保護。


兒童線上隱私權:我們的網站並非針對兒童設計。為保護兒童的隱私權,本公司網站與社交媒體網頁並不會在事先無父母同意下,特意收集 13 歲以下兒童的個人資訊。若您認為我們已收集您的小孩資訊,請與我們聯繫,我們將刪除此項資訊。



6. 我如何管理我的資訊之使用?


我們採用以下行銷傳播標準:就電訪與文字簡訊方面,我們採用選擇加入標準。就與第三方分享個人資訊以便行銷上,我們也採用選擇加入的標準,選擇加入係指我們僅會在您明確同意下進行活動。就電子郵件或如郵件等其他傳播方面,我們採用選擇退出標準;選擇退出係指我們認為您默示同意,但會在您要求後立即停止活動。您可聯絡我們,告知我們您的行銷偏好,也可讓您更新或變更您對於隨時接收行銷素材的偏好。或者您得如下所述聯絡我們:若您用電子郵件或郵件聯絡我們,請確定附上您的全名、您接收或不接收的文案類型,以及您的相關聯絡資訊,例如:若您想要退出加入郵件,請納入您的郵寄地址。請給本公司充分的時間處理您的偏好選擇,最長可能需要 10 天的時間處理與您電子郵件相關的要求,而其他要求可能需要 4-6 週。


線上作業與廣告:您可能會作出與我們線上作業和廣告相關的選擇,例如:您可選擇不接受 cookie 就瀏覽我們的網站。請記住,cookie 讓我們可以逐頁辨識您,亦能支援您與我們之間的交易。若未啟用 cookie,您仍將能夠瀏覽我們的網站,但可能無法完成採購或利用某些網站功能。


7. 我如何存取並更新我的資訊?





8. 本隱私權政策如何適用於加州居民?



9. 若我是國際客戶?



10. 隱私權政策是否會變更?



11. 我如何聯繫本公司?




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