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隐私权政策

Masai International Pte Ltd 及其关系企业(统称为「本公司」)致力于保护您的隐私权。本隐私权政策说明我们的信息收集和散播做法。若您对于本隐私权政策有任何疑问或疑虑,请如本隐私权政策最后所述,与本公司联系。当您与本公司互动时,即表示您同意我们如本隐私权政策所述,所收集或提交的信息。就本隐私权政策的目的而言,「网站」一词包括本网站、我们的电子商务网站以及所有行动应用程序。本公司得随时修改隐私权政策,任何该等修改将于公布后立即生效。若您继续使用网站,该等使用即构成您接收本隐私权政策与任何更新,本隐私权政策加入并受使用条款之规范。

 

1. 本公司会收集哪些信息? 我们会收集与您相关的信息,以提供您索取的产品与服务,并协助改善您的体验。您给予我们的信息:您透过我们的网站及其他社交媒体与本公司互动时,我们即以各种方式向您收集个人信息,部分范例包括下列您所进行的动作:在我们的网站上建立帐户、向我们下订单或进行在线订购、执行交易,其中我们会收集信息,包括法律规定时、要求客户服务或联络我们、向本公司提交相关报导、产品见证、评等或评论、参加任何实时聊天会话、评论任何部落格贴文,或提供得张贴于网站或任何于我们的社交媒体网站上的其他内容、在任一我们的社交媒体网页上「追踪」、「点赞」或以其他方式联络我们,或以其他方式,连同任何相关书信内容提交个人信息给我们,个人信息系识别您或与您合理相关的信息。我们收集的个人信息得包括联络与付款信息,例如您的姓名、电子邮件和邮件地址、电话号码,以及信用卡和转账卡信息。您要求我们订单出货时,我们得收集您提供的信息,例如收件者的姓名、地址及电话号码。对某些交易而言,我们需要收集信息,以符合法律需求。其他来源的信息:我们亦得从其他来源接收与您相关的个人信息,例如:这些来源系有助于我们修正或补充我们纪录、改善您所收到之服务质量或个人化,以及协助预防或发现诈骗之实体。自动化信息收集:您与我们的网站、社交媒体网页、电子邮件及在线广告互动时,我们会收集并储存某类型的信息。我们的目的是让网站正常运作、评估网站之使用,以及支持网站分析和营销活动,某些范例包括:我们得收集技术信息,例如:您的因特网通讯协议地址、您的装置操作系统和浏览器类型、参考网站的地址(若有),以及您通过我们网站的路径。我们藉此项信息分析趋势、管理网站、追踪使用者的活动,以及收集广泛的人口信息,以供汇总之用。我们不会将 IP 地址链接至您个人可识别的信息,然而,若我们认为有必要执行符合我们条款与条件的措施,或保护我们的服务、网站、客户或他人,我们可以并将使用 IP 地址。我们得在您使用或回到我们的网站时,使用「cookie」识别您,此举可让我们为您提供连续、更个人化的购物体验。cookie 系网站或电子邮件可能储存到您的浏览器或硬盘上的小型文本文件,大多数浏览器的初始设定皆为接受 cookie。您通常可将您的浏览器设为拒绝 cookie,或指出何时传送 cookie。若您拒绝 cookie,您可能无法使用网站的某些功能。网站的广告商及其他合作伙伴亦可能使用与服务和我们网站连结之网站相关的 cookie,本公司并未控制这些 cookie。我们亦得使用 Web 指标,指标可让我们知道是否浏览过某个网页、开启过电子邮件,或我们网站及其他网站上的广告横幅是否有效。

 

2. 谁会收集我的信息? 本公司会透过我们的网站和社交媒体页面收集上述信息。若有如广告、联名品牌区域或其他网站链接的第三方功能,该等第三方亦得收集信息。我们建议您在提供个人可识别的信息之前,先审视这些第三方适用之隐私权政策,本公司不对该等第三方的任何行动或政策负责。

 

3. 贵公司如何使用我的信息?本公司会以您的信息提供我们的产品服务,以及支持我们的核心事业职能,某些范例包括:实践您对于产品服务的要求,并与您沟通这些要求;注册与服务您的账户;提供客户服务并向您提醒产品信息;协助我们改善并客制化我们的服务、社交媒体页面与广告;寄给您与我们产品、服务及促销相关的信息;以及保护我们网站与事业的安全性或完整性。为达成这些目的,我们得将自己收集到的个人与非个人信息与脱机信息结合,包括来自第三方的信息。我们得转交或向关系企业揭露您的数据,以达成这些目的。

 

4. 贵公司是否会在公司外揭露我的信息?本公司不会将您的个人信息售予或租给第三方。我们仅会事先征求您的同意,或在下列有限情况中,才会揭露您的个人信息。服务供货商:我们得向有助于我们事业经营的服务供货商,揭露或以其他方式提供与您相关的个人信息,范例包括货运商、账单与退费厂商、支付卡处理商,以及协助我们改善产品服务与我们网站的公司。您的个人信息可能储存并由我们位于美国或其他位置(服务供货商或本公司在此维护设施)的服务供货商处理。我们要求我们的服务供应确保您的信息安全;此外,我们的服务供货商除了代表我们提供服务之外,不得因任何目的使用或揭露个人信息。我们亦得使用国外设施处理、储存或备份电子信息,因此您在此同意将您的个人信息转交至海外设施,以进行该等目的之用。我们公司及他人的法律需求与保护:我们得在其他特殊情况揭露您的信息,包括必须分享信息,才得以保护本公司、我们客户、我们员工或任何其他人,或法律另外要求时。本公司得因搜查令或其他合法有效调查或命令,提供您的个人信息,或在违反协议或违背法律时提供该等信息给调查机关,或如适用法律规定提供该等信息。企业转让;我们得就涉及本供全部或部分的合并或销售(包括作为无偿债能力或破产程序一部分的转让),或公司重组或股份销售或公司控制权的其他变动,将我们所持有有关您的任何信息转让。 

 

5. 贵公司如何保护我的信息?保护您的信息系属本公司第一要务,而且我们采用合理的安全性措施,协助保护个人信息的机密性。不幸的是,透过因特网传输的数据无法保证 100% 安全。因此,尽管我们努力保护您的个人信息,仍无法保证您传输给我们的任何信息的安全性。在线保护:您的帐户信息受您用来存取您的在线帐户之密码保护,请勿外泄此密码。我们亦采用安全套接字层 (SSL) 技术,若您的浏览器具备 SSL 技术(大部分浏览器皆具备),您的帐户信息在透过因特网传输时将会受到保护。纸本与电子储存保护:留存于我们办公室的个人信息亦受实体、行政及科技管制。敏感的个人信息纸本留存于上锁的地点或橱柜内,设有相似的电子储存限制。弃置信息时,将会用碎纸机撕毁、销毁、抹除,或以其他方式使其无法阅读。支付信息:我们会保护在交易时所收集的支付卡信息。我们符合要求捍卫客户信息处理与保护的产业标准,包括使用安全网络、持卡人数据加密或其他保护、实体与科技存取管制、监视与测试安全性系统以及资安政策。儿童在线隐私权:我们的网站并非针对儿童设计。为保护儿童的隐私权,本公司网站与社交媒体网页并不会在事先无父母同意下,特意收集 13 岁以下儿童的个人信息。若您认为我们已收集您的小孩信息,请与我们联系,我们将删除此项信息。连结:我们的网站与社交媒体网页可能提供第三方拥有或经营的其他网站连结,方便我们的访客参考使用。我们并未管制连结的网站,亦未对这些位置可用的任何内容或数据作任何声明。我们对于这些网站的内容概不负责,连结并非意味着赞助、附属或背书。该等连结的网站得有与本隐私权政策不同的隐私权政策,本隐私权政策的条款不适用于从我们的网站或社交媒体网页上发现之链接存取的任何第三方网站。

 

6. 我如何管理我的信息之使用?营销偏好:我们想要以您偏好从我们接收信息的方式与您沟通,范例包括电子报、特殊优惠,以及新产品发表。我们采用以下营销传播标准:就电访与文字简讯方面,我们采用选择加入标准。就与第三方分享个人信息以便营销上,我们也采用选择加入的标准,选择加入系指我们仅会在您明确同意下进行活动。就电子邮件或如邮件等其他传播方面,我们采用选择退出标准;选择退出系指我们认为您默示同意,但会在您要求后立即停止活动。您可联络我们,告知我们您的营销偏好,也可让您更新或变更您对于随时接收营销素材的偏好。或者您得如下所述联络我们:若您用电子邮件或邮件联络我们,请确定附上您的全名、您接收或不接收的文案类型,以及您的相关联络信息,例如:若您想要退出加入邮件,请纳入您的邮件地址。请给本公司充分的时间处理您的偏好选择,最长可能需要 10 天的时间处理与您电子邮件相关的要求,而其他要求可能需要 4-6 周。请注意,即使您已选择退出接收我们的营销文案,我们仍得因交易而与您联系,某些范例包括客户服务、产品信息、服务或提醒通知或召回联系。我们也可能需要与您联系相关订单问题或信息,例如相关订单状态、出货或退费。联机操作与广告:您可能会作出与我们联机操作和广告相关的选择,例如:您可选择不接受 cookie 就浏览我们的网站。请记住,cookie 让我们可以逐页辨识您,亦能支持您与我们之间的交易。若未启用 cookie,您仍将能够浏览我们的网站,但可能无法完成采购或利用某些网站功能。

 

7. 我如何存取并更新我的信息?本公司采取合理的步骤确保您的个人信息完整准确,您可透过以下方式存取或更新您的个人信息,包括联络或帐户信息:若您已在我们的电子商务网站建立帐户,请登入您的账户。登入后,您将可输入并更新您自己的联络信息与付款信息。请如本隐私权政策最后所述,与本公司联系。请附上您目前的联络信息、您有兴趣存取的信息,以及您要求的变更。除非违反其他个人的隐私权,且受法律与内部程序之合理限制,我们将提供要求的个人信息给您(若合理可用),否则我们将描述一般收集的信息类型。我们将提供存取权并进行您要求的变更,或提供我们将可对此要求采取何种相关行动的说明。若您需要协助存取与第三方提供之服务相关的信息,我们将协助将您转给向第三方,请如下所述与我们联系。

 

8. 本隐私权政策如何适用于加州居民? 根据加州法律,与本公司建立商业关系的加州居民,得选择退出本公司为了营销目的而向第三方揭露个人信息的措施。若您不想要本公司为了营销目的而向其他公司揭露信息,以及/或您不想要接收本公司的营销文案,请如以下所述与我们联系,以便选择退出。

 

9. 若我是国际客户? 若您正在美国以外的地区造访我们的网站,您可能会联机到位于美国国内的服务器,或其数据保护法可能不等同于您所居住国家法律之其他国家国内的服务器。当您提供信息时,即同意传送您的个人信息至您所需居住国家以外的设施,且了解您的信息将根据美国法律储存与处理。

 

10. 隐私权政策是否会变更?是。请定期查看本公司的隐私权政策是否变更,我们将在隐私权最后张贴上次更新日期。

 

11. 我如何联系本公司?
请在此处联系我们。

Masai International Pte Ltd and its affiliates (collectively, the "Company") are committed to protecting your privacy. This Privacy Policy explains our information gathering and dissemination practices. Please contact Company as described at the end of this Privacy Policy should you have any questions or concerns regarding this Privacy Policy. By interacting with the Company, you consent to our use of information that is collected or submitted as described in this Privacy Policy.

For purposes of this Privacy Policy, the term "website" includes this website, our e-commerce site, and all mobile applications.

Company may modify the Privacy Policy at any time. Any such modifications will be effective upon posting. If you continue to use the website, said use constitutes your acceptance of the Privacy Policy and any updates. The Privacy Policy is incorporated into and is subject to the Terms of Use.

1. Which Information Does Company Collect?

We collect personal information about you to deliver the products and services that you request and to help improve your experience.

Information You Give Us

We collect personal information from you in a variety of ways when you interact with Company through our website and other social media. Some examples include when you:

Create an account on our website;
Place an order or make an online purchase from us;
Conduct a transaction where we collect information, including when required by law;
Request customer service or contact us;
Submit a Company related story, testimonial, rating or review, participate in any live chat session, comment on any blog posting, or provide other content that may be posted on the website or any of our social media sites;
"Follow," "like" or otherwise connect with us on any of our social media pages; or
Otherwise submit personal information to us along with any related content of the communication.

Personal information is information that identifies you or is reasonably linked to you. The personal information that we collect may include contact and payment information such as your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide to us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.

Information from Other Sources

We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud.

Automated Information Collection

We receive and store certain types of information when you interact with our website, social media pages, emails, and online advertising. Our purpose is to allow the website to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:

We may collect technical information such as your internet protocol address, your device operating system and browser type, the address of a referring website, if any, and the path you take through our websites. We use this information to analyze trends, administer the website, track users' movements, and gather broad demographic information for aggregate use. We do not link IP addresses to your personally identifiable information. We can and will use IP addresses, however, to identify a user when we feel it is necessary to enforce compliance with our terms and conditions or to protect our service, the website, customers or others.
We may use "cookies" to recognize you as you use or return to our website. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive. Most browsers are initially set up to accept cookies. You can usually set your browser to refuse cookies or indicate when a cookie is being sent. If you refuse cookies, you may not be able to use some of the functionality of the website. The website's advertisers and other partners may also use cookies in connection with the services and websites to which our website links. Company does not control these cookies.
We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.

2. Who Collects My Information?

Company collects the information described above via our website and social media pages. In the case of any third party features such as advertising, co-branded areas or links to other websites, such third parties may also collect information. We recommend that you review the applicable privacy policies of these third parties before providing personally identifiable information. Company is not responsible for any actions or policies of such third parties.

3. How Does Company Use My Information?

Company uses your information to offer and provide our products and services and to support our core business functions. Some examples include:

To fulfill your requests for products and services and communicate with you about those requests;
To register and service your account;
To provide customer service and alert you to product information;
To help us improve and customize our service offerings, websites, social media pages and advertising;
To send you information about our products, services, and promotions; and
To protect the security or integrity of our website and our business.

To accomplish these purposes, we may combine personal and non-personal information we collect with offline information, including information from third parties. We may transfer or disclose your information to affiliates for these purposes.

4. Does Company Disclose My Information Outside of Company?

Company does not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.

Service Providers

We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and our website. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Company maintains facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.

We may also use foreign facilities to process, store or back up electronic information. As a result, you hereby consent to us transferring your personal information to overseas facilities for such purposes.

Legal Requirements and Protection of Our Company and Others

We may disclose your information in other special circumstances, including when the sharing is necessary to protect Company, our customers, our employees, or any other person, or where otherwise required by law. Company may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.


Business Transfers

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Company or as part of a corporate reorganization or stock sale or other change in corporate control.

5. How Does Company Secure My Information?

Securing your information is a Company priority, and we use reasonable security measures to help protect the confidentiality of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us.

Online Protections

Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet.

Hard Copy and Electronic Storage Protections

Personal information that is maintained in our offices is subject to physical, administrative, and technical controls as well. Hard copies of sensitive personal information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable.

Payment Information

We protect payment card information we collect during transactions. We comply with industry standards that require safeguards for handling and securing customer information, including using secure networks; encryption or other protection of cardholder data; physical and technical access controls; monitors and tests of security systems; and information security policies.

Privacy of Children Online

Our website is not geared towards children. In order to protect the privacy of children, the Company website and social media pages do not knowingly collect personal information from children under the age of 13 without prior parental consent. Please contact us if you believe we may have collected information from your child, and we will work to delete it.

Links

Our website and social media pages may provide links to other websites owned or operated by third parties as a convenience to our visitors. We have no control over linked sites and make no representations about any content or material available at these locations. We are not responsible for the content of those sites. Links are not intended to imply sponsorship, affiliation, or endorsement. Such linked sites may have privacy policies that differ from this Privacy Policy. The terms of this Privacy Policy do not apply to any third-party websites that are accessed from links found on our website or social media pages.

6. How Can I Manage the Use of My Information?

Marketing Preferences

We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, and new product announcements. We use the following standards for marketing communications:

We use an opt-in standard for phone and text messages. We also use an opt-in standard for sharing personal information with third parties for marketing purposes. Opt-in means we will only conduct the activity with your express consent.
We use an opt-out standard for email or for other communications like mail. Opt-out means we consider your consent is implied but will stop the activity on your request.

You can provide us with your marketing preferences by visiting Contact Us, which also allows you to update or change your preferences about receiving marketing materials at any time. Or you may contact us as described below.

If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests.

Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.

Online Operations and Advertising

You may exercise choices related to our online operations and advertising. For instance, you can choose to browse our website without accepting cookies. Please know that cookies allow us to recognize you from page to page, and they support your transactions with us. Without cookies enabled, you will still be able to browse our website but may not be able to complete a purchase or take advantage of certain website features.

7. How Can I Access and Update My Information?

Company takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:

If you have created an account on our e-commerce website, log into your account. Once you do, you will be able to enter and update your own contact information and payment information.
Contact us as described at the bottom of this Privacy Policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if reasonably available unless it infringes on the privacy of other individuals and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make changes you request or will provide an explanation of which actions we will be able to take with regard to the request.
If you need help accessing your information related to a service provided by a third party, we will assist you by referring you to the third party. Please contact us as described below.

8. How Does This Privacy Policy Apply to California Residents?

Under California law, California residents who have an established business relationship with Company may opt out of Company disclosing personal information about them to third parties for their marketing purposes. If you do not want Company to disclose information to other companies for their marketing purposes, and/or you do not want to receive marketing from Company, please contact us as described below to opt out.

9. What If I Am An International Customer?

If you are visiting our website from a location outside of the United States, you may be connected to servers located within the United States or in other countries whose data protection laws may not be equivalent to the laws in your country of residence. By providing your information to us, you are consenting to the transfer of your personal information to facilities located outside of your country of residence and understand that your information will be stored and processed in accordance with U.S. law.

10. Is the Privacy Policy Subject to Change?

Yes. Please check our Privacy Policy periodically for changes. We will post the date it was last updated at the bottom of the Privacy Policy.

11.How Can I Contact Company?

Please contact us here

 

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